Refund policy

Return & Refund Policy

At MK-Studio, we want you to feel completely confident shopping with us. Because our products are fulfilled directly through our supplier network, our return process works a little differently from a typical retail return here's exactly how it works.

Return Window

You have 30 days from the date your order is delivered to request a return, refund, or replacement.

To be eligible, please contact us within this window at info@mk-studio.store with your order number and a brief description of the issue. Returns or refund requests made after 30 days unfortunately cannot be accepted.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or isn't what you ordered, we will make it right at no cost to you no return shipment required.

To process this quickly:

Email info@mk-studio.store within 7 days of delivery.
Include your order number and clear photos (or a short video) of the item and packaging.
We'll review and offer either a free replacement or a full refund, typically confirmed within 2–3 business days.

Change of Mind Returns

Because our products ship from international fulfillment partners rather than a local warehouse, we generally do not require items to be physically returned for change-of-mind requests shipping an item internationally to return it usually costs more than the item itself, and we'd rather pass that saving on to you.

Instead, if you no longer want an item and it has not been opened or used, contact us at info@mk-studio.store within 30 days of delivery and we will offer one of the following:

A partial refund without requiring the item back, or
A full refund, with return instructions provided on a case-by-case basis if a physical return is necessary (in this case, return shipping costs are the customer's responsibility).

We'll always confirm which option applies to your order before processing anything.

Non-Returnable Items

For hygiene and safety reasons, the following cannot be returned once delivered, opened, or used:

Personal care and grooming devices (including the Electric Scalp Comb and Red Light Cap) once the packaging seal has been broken or the item has been used
Items marked as final sale
Gift cards

This does not affect your right to a refund or replacement if the item is faulty, damaged, or not as described.

Your EU/UK Cooling-Off Right

If your order is shipped to the European Union or United Kingdom, you have a legal right to cancel your order within 14 days of receiving it, for any reason, without needing to give a justification. This right exists regardless of the policy above.

To use this right, the item must be unused, unworn, and in its original packaging with seals intact. Please note: personal care devices that arrive in sealed, hygiene-protected packaging lose this cancellation right once that seal is broken, as permitted under UK/EU consumer law for hygiene goods.

Refunds

Once your return or refund request is approved, we will notify you by email. Approved refunds are issued to your original payment method within 10 business days. Please allow extra time for your bank or card provider to display the refund on your statement.

If more than 15 business days have passed since approval and you still haven't received your refund, contact us at info@mk-studio.store and we'll look into it right away.

Order Cancellations

Since orders are sent to our fulfillment partner for processing shortly after purchase, the fastest way to avoid any return process entirely is to request a cancellation within 24 hours of placing your order, before it ships. Email info@mk-studio.store with your order number as soon as possible if you need to cancel.