Shipping policy

Shipping Policy

We want your order to reach you as smoothly as possible. Here's what to expect once you hit "checkout."

Order Processing

Once your order is placed, it's typically processed within 1–3 business days before it's handed off for shipment. You'll receive a confirmation email once your order has shipped, along with tracking information so you can follow its journey.

Delivery Times

Because our products are sourced and fulfilled through international supply partners, delivery times are a little longer than picking something off a local shelf but we think the quality and pricing make it worth the wait.

Destination	Estimated Delivery Time
United Kingdom	7–12 business days

These timeframes begin once an order has shipped (not from the order date), and are estimates rather than guarantees actual delivery can vary based on your location, customs processing, and carrier handling.

Shipping Costs

Shipping rates are calculated at checkout based on your delivery address and order contents. Any shipping promotions (such as free shipping thresholds) will be clearly displayed on our site or at checkout when active.

Customs, Duties & Taxes

For international orders, your shipment may be subject to import duties, taxes, or customs fees imposed by your country's customs authority. These charges are the responsibility of the customer and are not included in your order total or shipping cost. We're not able to predict what these charges will be, as they vary by country and order value we'd recommend checking with your local customs office if you're unsure.

Order Tracking

Once your order ships, you'll receive a tracking number by email. Please allow up to 48 hours for tracking information to update after you receive it, as it can take a little time to register in the carrier's system.

Multiple Items & Split Shipments

If you order more than one item, they may ship separately and arrive in different packages, sometimes on different days. This is because items can be fulfilled from different warehouses. If this happens, don't worry it doesn't mean part of your order has been lost.

Address Accuracy

Please double-check your shipping address before completing checkout. Once an order is placed, you're confirming that the information provided including the delivery address is accurate. MK-Studio is not responsible for orders delayed, misdelivered, or lost as a result of incorrect address information provided at checkout. If you notice an error shortly after ordering, contact us immediately at info@mk-studio.store and we'll do our best to update it before the order ships.

Lost or Stolen Packages

We ask that you ensure someone is available to receive your delivery, or that you choose a secure delivery location, since couriers may leave parcels in a safe place if no one is available. If your tracking shows your order as delivered but you're unable to locate it, please contact us within 7 days at info@mk-studio.store and we'll help investigate with the carrier.

Delays Beyond Our Control

Occasionally, delivery may take longer than the estimates above due to factors outside our control customs processing, severe weather, carrier disruptions, or high seasonal demand (like major holidays). We'll always do what we can to keep things moving, and we appreciate your patience if this happens.